Warranty and Return Policy

Avoura Paddle Warranty and Return Policy

At Avoura, we're passionate about pickleball and committed to providing you with top-quality paddles and gear. We stand behind our products with the following warranty and return policy:

Warranty Policy

  • What's Covered: All Avoura paddles come with a limited 180 day warranty against manufacturer defects in materials and workmanship. This includes the paddle core, face, and handle.
  • Warranty Terms: This warranty is non-transferable and applies only to the original purchaser with proof of purchase.
  • Inspection: Our paddles undergo thorough inspection before shipping. If you notice a defect upon arrival, please contact us immediately with photographic evidence before using the paddle. The original handle wrap must still be intact.
  • Warranty Exclusions:
    • Normal wear and tear, including grip wear, edge guard wear, and face scratching.
    • Damage caused by misuse, abuse, negligence, or impact with objects other than a pickleball (e.g., the ground, other paddles, or tennis balls).
    • Use in temperatures below 40°F (4°C).
    • Modifications made to the paddle after purchase.
    • Cosmetic issues like fading graphics.
    • Rattling that doesn't affect performance.
    • Paddles used for commercial purposes, rentals, demos, or sold as "blemished."
    • Paddles purchased from unauthorized dealers, won as prizes, or without valid proof of purchase.

Return Policy

  • 30-Day Return Window: You have 30 calendar days from the date of purchase to return a paddle for a refund.
  • Return Shipping: Customers are responsible for all return shipping costs. Original shipping costs are non-refundable.
  • Apparel and Accessories:
    • Exchanges: Items may be exchanged within 10 days of receiving them.
    • Returns: Items may be returned within 10 days and will incur a 20% restocking fee.
    • Condition: All items must be in new condition with original packaging for exchanges or returns.

How to Make a Warranty Claim 

  • Start Here: For warranty claims or returns, please visit our dedicated returns and claims center: https://returns.avourapickleball.com Follow the instructions to submit your claim.
  • Additional Assistance: If you need further support, you can email us at support@avourapickleball.com or visit the Support Center. Please include:
    • A brief description of the issue.
    • A short video clearly showing the defect (if applicable).
    • Proof of purchase.
  • Response Time: Emails will be answered within one week (excluding weekends). Please allow 1-2 weeks for claim processing.
  • Replacement Paddles: Approved warranty claims will have replacement paddles shipped within 10 business days.

We appreciate your business and are committed to ensuring your satisfaction with your Avoura pickleball paddle!